Easily one of the best forex brokers I have ever experienced. Although I believe they are more suitable for newbie traders. I am sure many people know them because of their extensive marketing everywhere. But they have a pretty decent service. Good trading cost, not too steep, and a good education program to support young traders. However, some of my professional traders do not enjoy using them. But, I could not say anything in their place. I guess it's something you have to experience yourself.
First of all, I'd like to remind you that I am a very busy person. That means I get to travel a lot due to my full-time job and I rarely have time to sit and watch my laptop screen. Which is why I found XM mobile trading to be amazing. Their mobile platforms truly cater to someone like me. Excellent support team available through the app, emails, and back office team, though they some times give standard answers eventually they resolve it. Perhaps not exactly perfect, but hey, they work, right?
Does XM have ongoing promotions or a loyalty program? I know that a lot of people said that it's usually trash but I actually feel like I could make use of it. If yes, then I want to know where can I find any details about it. I don't actually find their websites easy to navigate tbh. I think that good loyalty programs can actually bring some sort of benefits for me.
Thank you so much, XM, for the quick response regarding my withdrawal request. I have some problems when I was trying to withdraw. But at first, I really didn't think of it because I though it was because this broker takes a longer time for withdrawal. But apparently, it was a huge problem lol. I was panicking (obviously), so I quickly contacted customer support. They immediately get on my problems and fix it.
Well managed and can trade many instruments in XM. But in terms of spreads, I think I can say that XM offers average fees which for me are still a bit higher. For example, they offer 1.7 pips (EUR/USD) on the standard account and 0.8 pips on the ultra-low account. What frustrates me is that their website says the spread is 0 without saying that you have to open another account to get that spread. So you must read well about the spread's condition What I can understand is that you only need $5 to open an account at XM
In fact, the spreads they offer are competitive. If you compare it with another broker, XM can be classified as a low-spread broker. You will find it hard to find a broker like that. So, It offers 0 pips, no commissions, and no fractional pip spreads. It is in very good condition, especially for beginner traders. I recommend it for beginners if you want to find a broker with low spreads!
Please explain the deposit bonus well as I think you did not explain the terms and conditions well. Also, I think you don't have a convenient deposit and withdrawal policy. Also, you really want to hide some terms that we don't know about. If you want your rating to go up, please explain clearly and without hiding anything before showing yourself as a good broker! I was really feel cheated by you and I think other traders feel the same way. For example, you offer attractive spreads but the spreads are never the same as you mention on the website.
I guess this is what you get from a long established broker like XM. The quality is really different compare to any other brokers I have ever tried before. Their customer service is really attentive towards me everytime I have a problem. They also have all kinds of bonuses which I never refused.
I am a new trader and honestly, XM is the first broker I have ever tried. Already, I had a bunch of wonderful experiences with them. They gave me a welcome bonus to test the broker and it was amazing. I made 80$ as a profit from just 30$ welcome bonus without a deposit and I made a withdrawal request using an e-wallet of my choice. They processed it almost instantly and my arrive in my account in no time.
I submitted my withdrawal request in mid-November. But I haven't gotten any answers regarding this request. I guess I have been more than patient when it comes to waiting. The customer service didn't offer any useful advice or support at all. I am extremely tired of asking what should have been mine. Does this mean I will never see my money ever again?
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