I have been writing to Tickmill for a while now...

I have been writing to Tickmill for a while now and I keep having the same results. I just think they don't really understand what I'm talking about. So I'll say it again. First of all, I understand that you guys have a policy where the client has to trade at least 1 standard lot per each $€£ 5 of the Deposit Reward collected. However, I'm only requesting to withdraw 20% of my deposit which was rejected many times by your website stating that I have not met the trading requirements. I have been trying to tell them this but I still haven't got an answer yet. This is very furstating. Don't tell me to contacted them again since I already did last month.